Randy Baseler, CEO of Boeing and noted CEO blogger writes: “My colleague Blake Emery, who has the unique title of Director, Differentiation Strategy…”
What a great idea. A person whose sole focus is to differentiate the brand, the products and the services from competitors. It’s explicit, it’s on the agenda. I understand that on the average payroll there may not be room for a “Director of Differentiation” but there is still something really valuable in the idea.
Maybe rather than having a Director of Differentiation, you could have a loose team of people consisting of customer service, sales, product, services, operations, finance and marketing.
Marketing might take the initiative, but you rotate the chair between the participants to ensure everyone is engaged and committed. The agenda is clear from the start: “what can we do, what do we need to do, to improve our differentiation.”
Many marketing thinkers now believe that marketing success in the future will rely more on “baking in” the interest, i.e. doing things that are of interest to your customers. (see Mark Earls post here and my follow up here)
In my post I wondered aloud about how to get this type of new thinking implemented under the pressure of delivering day-to-day results. If you believe that this is the way of the future for marketing and branding, then maybe a Differentiation Task Force is a great first step.